Fundraising Donor Experience Officer

Acorns Children's Hospice are looking for a Donor Experience Officer to play a central part in delivering a world-class donor experience.  You'll ensure that everyone receives an exceptional, personalised experience that strengthens emotional connection and deepens commitment, enabling us to provide outstanding specialist care to every child and family who needs us now and in the future

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. As the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Donor Experience Officer, you will:

• Play an active supporting role in planning and delivering Acorns donor experience strategy and plan
• Answer and coordinate general enquiries efficiently and to the highest customer care standards
• Supervise the recording, banking and thanking of donations for the Donor Experience team
• Work collaboratively with colleagues across Fundraising to develop fundraising stewardship content and impact reports
• Maintain accurate, up-to-date donor information in the CRM database
• Support the stock management process, ensuring that fundraising materials are managed efficiently and stock levels are maintained

About You

• Outstanding written and oral communication skills with experience of creating engaging, creative content for communication with key stakeholders
• Experience of project planning with the ability to manage varying administrative processes and a capacity for prioritising and managing a complex workload
• Experience working as part of a successful fundraising team
• Experience of using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex

What We Offer 

• £30,500 per annum
• 37.5 hours per week
• Based in Birmingham (B29 6HZ)
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

Interviews are scheduled to be held on 12 March

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

If you have any questions, please contact us at recruitment@acorns.org.uk

Find out about our culture, career development, benefits and more here: Why Work for Acorns?