Data and Insight Officer

Acorns Children's Hospice are looking for a Data and Insight Officer to maintain and update data within the charity’s financial supporter database, ensuring information is accurate, compliant, and effectively managed.

About the Role

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and at home. Our aim at Acorns is to help families feel equipped to cope at every stage of their child’s life with dedicated teams offering psychological, emotional and practical support. 

As Data and Insight Officer, you will:

• Support teams with the setup of fundraising campaigns and products within the CRM to ensure effective tracking and reporting
• Maintain the CRM to a high standard of data integrity, including performing regular data hygiene checks
• Oversee imports and exports of data to ensure supporter records are well and promptly maintained
• Assist in overseeing and monitoring fundraising compliance procedures, ensuring policies are implemented, adhered to, and regularly reviewed, particularly in relation to updates from the Fundraising Code of Practice, the Gambling Commission, and Data Protection legislation.
• Support annual planning and reforecasting by providing accurate analysis of campaigns and donor groups.
• Track the outcomes of marketing activities for specific target groups and deliver deeper analysis when required

About You

• Extensive hands-on experience undertaking bulk imports and exports of data
• Extensive experience of using a CRM system
• Analysis of organisational data, producing reports on a systematic and tactical basis
• Strong IT skills, particularly in MS Office and advanced Excel skills, including the use of V Look Ups, Pivot Tables and conditional formatting for data manipulation and preparation
• Proficiency in CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex

What We Offer 

• £30,500 per annum
• 37.5 hours per week
• Based in Birmingham (B29 6HZ)
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

If you have any questions, please contact us at recruitment@acorns.org.uk

Find out about our culture, career development, benefits and more here: Why Work for Acorns?