ICT Support Apprentice

Acorns Children’s Hospice have an exciting opportunity for an ICT Apprentice to support with the day-to-day running of the ICT Service Desk and complete a Level 3 ICT course

About the Role

Acorns Children's Hospice are a children's charity, offering specialist palliative nursing care and support for local children and their families.  Every year, we support over 750 children and nearly 1,000 families, including those who are bereaved.  

As ICT Support Apprentice, you will:

• Complete a Level 3 ICT course covering topics including IT troubleshooting, device configuration, network services, cloud-based services and more
• Support our ICT team by providing 1st line support to users across the organisation
• Install and configure software & hardware
• Diagnose network issues
• Complete system administration tasks such as creation, deletion & updating of user accounts.

On successful completion of the course, you'll join as a permanent member of our Tier 1 Helpdesk Support Team.

About You

• Enthusiasm for IT
• Good working knowledge of hardware such as laptops, desktops, printers, mobile phones and tablets
• Good working knowledge of Windows and Microsoft 365 applications
• Awareness of ICT communication methods

What We Offer

• £19,000 per annum
• 37.5 hours per week
• Based in Wythall, Birmingham (B47 6JR) with travel to Acorns sites
• Employee discounts from leading retailers
• Employee gym discount scheme
• Bike-to-Work scheme
• Generous contribution to group personal pension plan
• Acorns group life assurance scheme

Interviews are scheduled to be held on 7 May

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be subject to a basic DBS check and will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

If you have any questions, please contact us at recruitment@acorns.org.uk

Find out about our culture, career development, benefits and more here: Why Work for Acorns?